SUPPORT

Under Support you can find and read our list of Frequently Asked Question (FAQs) and see our contact details for support. If you have any questions or suggestions we are happy to help you.

Where can I find your terms and conditions?

Our Terms and Conditions can be downloaded via the link below.

How can I upload spares information?

The spares information form can be downloaded from below mentioned link:

Spares Information

As a registered user, you need to fill all the fields and upload the form by pressing upload button.

How is the setup organised of users and companies?

The setup of users and companies is as follows: Each user creates an account. A subscription is related to an account and thereby an user. Every user can link to a company. The first user to link to a company will be automatically the administrator. This can be adjusted in the administrators dashboard. Every new user which links to the company is accepted (or not) by the company administrator.

Can I also sell if I have selected a buyer account?

No! To sell parts or services you have to select a subscription that fits your needs the best. Please check out our offers.

Can I also buy if I have selected a seller account?

Yes! Every registered customer can request a quote or buy a part from the suppliers.

Can I start immediately?

Yes! Just complete the quick registration, fill in your profile select a subscription and start using the system.

Why can't I see all data?

We ask you to subscribe to our service to be able to see all data. This is free, but it is required if you want to be able to see all data and benefit from our platform.

Who can use O&M Spares?

O&M Spares is an e-business platform for the power and process industry aftermarket facilitating the electronic commerce of parts, products and services. Buyers and suppliers of power/process industry parts, products and services can use the system.

How to re-size my images for uploading?

For uploading images to sparesinmotion.com, we request images to be smaller than 2 MB each. If you have larger size images, you can re-size by using a re-size program e.g. Windows Live Photogallery. Simply select and edit your images and re-size. Also you can 'Save as' your images in a " .gif" extension. This will reduce the size in KBs per image.

Is O&M Spares a supplier of parts and services for the power/process industry?

No! O&M Spares is NOT a supplier of power/process industry equipments, parts, products and services nor is it affiliated with one. O&M Spares is independent and provides an electronic platform for real buyers and real sellers to connect with each other and conduct e-business.

Where can I go if I still have questions?

We are available to answer your questions via phone or email. You can e-mail to support@onmspares.com or contact us on +91-(0)99-20014211.

What payment methods do you offer?

To pay your subscription, we accept Visa, Maestro and MasterCard. For yearly plans, we also accept corporate purchase orders with invoicing and bank wire payments. For alternative payment methods, please contact support@onmspares.com.

When subscribing to a sellers account, do I have to sign a long-term contract?

Absolutely not! Every subscription can be ended within a month, for an overview of the available subscription plan and pricing please select Pricing in the main menu

When subscribing to a sellers account, do I have to sign a long-term contract?

    O&M Spares uses Excel files to import with the extension .xls. An example/template of such a file can be downloaded below.

  • Please use only one tab, don't use functions or complex meta-data: just values.
  • We assume the first row contains a header, so this will be ignored.
  • The rows noted with an * in the header are required.
  • Please save data as an .xls file only.
  • After uploading the data you can upload the pictures related to your parts & service via the website.
  • An extensive manual for uploading your files can be found at tab 2 of your excel sheet.
  • If you have any questions please contact us at info@onmspares.com or +91 9920014211
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